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Communicating Warmth

Week 2: Communicating Warmth

A smile is the universal welcome. —Max Eastman

How do counselors use nonverbal behavior to communicate warmth? Among other subtler cues, a genuine smile is the ambassador of welcome to others. In order to create an atmosphere of warmth in which your client can be comfortable, you must first feel comfortable within yourself because your self-acceptance and your other-acceptance are broadcast through your body language. It is not unusual for counseling students who have thought of their ability to connect with others as a “natural” talent to be confused about how awkward they suddenly feel in front of the camera. It is difficult to be happy and calm when you are worrying about how you will perform.

Keep in mind that the true measure of your “performance” is in how well you welcome and warm your client. The aim of communicating warmth is to project an attitude of curious excitement about who this person is, and for what they might yearn. What it takes to sit with another person is to be able to smile at yourself even when you fear you are not enough. It takes being kind to yourself to be kind to the person who sits before you as a client.

This week, you explore nonverbal microskills through reading and media resources, observation of Faculty mock counseling sessions, and student experiments with another person. Cultivation of empathy is encouraged through a self-reflective activity. Also, you practice the video technology by creating a practice video and welcoming an invisible client.

Reference: Eastman, M. (1921). The sense of humor. New York, NY: Scribner. Retrieved from

Learning Objectives

Students will:

· Apply nonverbal attending behaviors (SOLER) and minimal verbal and nonverbal encouragers

· Create a DAP case note

· Apply self-reflection skills

· Demonstrate empathic understanding of the experience of new clients

· Demonstrate a professional self-introduction welcoming a client to counseling

· Apply documentation skills to mock counseling sessions

Learning Resources

Required Readings

Ivey, A. E., Ivey, M. B., & Zalaquett, C. P. (2016). Essentials of intentional Interviewing: Counseling in a multicultural world (3rd ed.). Boston, MA: Cengage Learning.

· Chapter 1, ”Introduction: Foundations of Interviewing and Counseling” (pp. 2–19)

· Chapter 3, “Attending, Empathy & Observation Skills” (pp. 50–74)

Spadaro, N., Rush-Wilson, T., & Thornton, R.W. (2017). A counseling skills primer: 3-minute videos for the visual learner [ebook]. Grays Lake, IL: Pensiero Press.

· Chapter 1, “Introduction”

· Chapter 2, “Microskills & Mesoskills”

· Chapter 3, “The Nonverbal Microskills”

· Chapter 6, “The Mesoskills—The Tasks of Counseling”

· “Greeting the Client”

· “Orienting the New Client to Counseling”

· “Opening a Session”

Document: Week 2 Worksheet: Attending, Encouragers, and Documentation, and Reflective Journal on Receiving Feedback (Word document)

Document: Techniques of Counseling Video Transcription Template (Word document)

Document: Video/Voice Release Agreement (Word document)

Required Media

Laureate Education (Producer). (2018h). Meeting a client for the first time [Video file]. Baltimore, MD: Author.

Note: The approximate length of this media piece is 8 minutes.

Laureate Education (Producer). (2018o). Opening the session: Nonverbal microskills [Video file]. Baltimore, MD: Author.

Note: The approximate length of this media piece is 33 minutes.

In this series of counseling demonstrations, Walden Faculty demonstrate the opening, middle, and closing of a counseling session for three different mock client scenarios. This week’s video presents the opening of the three sessions.

Laureate Education (Producer). (2018r). Tips for technology practice [Video file]. Baltimore, MD: Author.

Note: The approximate length of this media piece is 11 minutes.

Optional Resources

Document: Creating and Uploading a Scanned Image (Word document)

Week 2 Worksheet: Attending, Encouragers, Documentation, and Reflective Journal on Receiving Feedback

The Week 2 Worksheet allows you to analyze the Faculty mock counseling demonstrations found in the resources area and assess your ability to identify instances where the nonverbal microskills of Attending Behaviors are used. Then, you practice documenting your observations using objective language. You present the information gathered externally from the media, and from internal signals you sense. You are asked to conduct an experiment exploring the power of a microskill called Minimal Verbal and Nonverbal Encouragers. Finally, you self-reflect and recognize how a client might be feeling. All of these activities develop your awareness of the impact that subtle micro-actions have upon another person with whom we are interacting.

To prepare:

· Review this week’s Learning Resources. Specifically download and review the Week 2 Worksheet, which you will use and complete all four parts for this Assignment.

· Review the Opening the Session: Nonverbal Microskills media program, in the Learning Resources for this week. Notice how each of three Faculty demonstrate a self-introduction to a client and present informed consent.

The Assignment:

· Complete the Week 2 Worksheet. Compose your answers directly in the worksheet template.

By Day 7

Submit your Week 2 Worksheet Assignment.

Submission and Grading Information

To submit your completed Assignment for review and grading, do the following:

· Please save your Assignment using the naming convention “WK2Assgn1+last name+first initial.(extension)” as the name.

· Click the Week 2 Assignment 1 Rubric to review the Grading Criteria for the Assignment.

· Click the Week 2 Assignment 1 link. You will also be able to “View Rubric” for grading criteria from thisarea.

· Next, from the Attach File area, click on the Browse My Computer button. Find the document you saved as “WK2Assgn1+last name+first initial.(extension)” and click Open.

· If applicable: From the Plagiarism Tools area, click the checkbox for I agree to submit my paper(s) to the Global ReferenceDatabase.

· Click on the Submit button to complete your submission.

The post Communicating Warmth appeared first on Smart Essays.

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